FAQs
1. Are the bags at Lost in Yarn truly handmade?
Yes, absolutely! All our bags are meticulously crafted by skilled artisans, ensuring high-quality craftsmanship and attention to detail in every piece.
2. What materials are used to make handmade bags?
We use a variety of materials to create our handmade bags, including high-quality fabrics, Super Soft Spandex, Polyester Knitted Fabric, and Teddy Fleece.They depend on the styles.Please see the details in the product page.
3. Can you customize a handmade bag for me?
At Lost in Yarn, we love helping our customers create their dream bags! While not all bags may be customizable, we do offer certain options for personalization or customization on select styles. Please contact us at hello@lostinyarn.com to inquire about custom orders.
4. How should I care for my handmade bag?
To ensure the longevity of your handmade bag, we recommend following the care instructions provided with your purchase. Generally, most of our bags can be spot cleaned with mild detergent and water. For specific care instructions, please contact us for guidance.
5. What is your return policy?
We hope you love your handmade bag from Lost in Yarn! If for any reason you are not satisfied with your purchase, you may return the item within 14 days of receiving it for a full refund or exchange, minus the cost of shipping. Please refer to our Return & Refund Policy for more details.
6. Why is the bag I bought a little deformed?
Because each bag is handmade by skilled artisans , the shape is not exactly the same. You can gently pull the four corners of the bag to adjust.We stand behind the quality of our handmade bags and want you to enjoy them. We are happy to assist with any needs. Please contact us at hello@lostinyarn.com with details of the issue, and we will do our best to help.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide.Shipping costs vary depending on the destination country and the weight of the package. You can calculate the shipping cost at checkout before completing your purchase.
8. How long does international shipping typically take?
Shipping times vary depending on the destination and the shipping method selected. Standard international shipping usually takes between 7 to 21 business days, while express shipping options are available for faster delivery.
9. What if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue, either refund your purchase or send a replacement.
10. How can I get in touch Lost in Yarn if I have further questions about handmade bags?
If you have any additional questions or need further assistance regarding our handmade bags, please don't hesitate to contact us at hello@lostinyarn.com. Our friendly customer service team will be happy to help!